Terms and Conditions

Viva Vibe Terms and Conditions

Booking and Payment

  1. Booking: To confirm a booking, a minimum deposit of 60% of the tour cost is required. The remaining balance must be paid 30 days before the tour departure date.
  2. Payment Methods: Payments can be made via bank transfer, credit/debit cards, or other specified payment methods.
  3. Currency: All prices are quoted in Indian Rupees (INR) and payments must be made in INR.

Cancellation and Refunds

  1. Cancellation by Traveller:
    • 60 days or more before departure: 10% of the tour cost.
    • 59 to 30 days before departure: 20% of the tour cost.
    • 29 to 15 days before departure: 50% of the tour cost.
    • 14 days or less before departure: 100% of the tour cost.
  2. Cancellation by Viva Vibe: In case of cancellation due to unforeseen circumstances, Viva Vibe will offer an alternative tour or a full refund of the tour cost.
  3. Refunds: Refunds will be processed within 30 days of the cancellation date, excluding non-refundable expenses.

Travel Documents

  1. Passports and Visas: Travellers must possess a valid passport with at least six months’ validity and the required visa for Thailand. Viva Vibe is not responsible for any issues related to passports or visa.
  2. Travel Insurance: Comprehensive travel insurance covering medical expenses, trip cancellation, and personal liability is mandatory for all travellers.

Itinerary Changes

  1. Changes by Traveller: Requests for changes must be made in writing. Viva Vibe will accommodate changes subject to availability and additional charges.
  2. Changes by Viva Vibe: We reserve the right to alter the itinerary due to unforeseen circumstances (e.g., weather, political conditions). Any significant changes will be communicated in advance.

Conduct and Responsibility

  1. Conduct: Travellers are expected to behave in a manner that is respectful and considerate of others. Misconduct may result in the termination of the tour without a refund.
  2. Responsibility: Viva Vibe acts only as an agent for the suppliers of services and shall not be liable for any injury, damage, loss, accident, delay, or irregularity which may occur due to defaults of any company or person engaged in providing or rendering services.

Limitation of Liability

  1. Force Majeure: Viva Vibe is not liable for any delay or cancellation caused by circumstances beyond our control, including but not limited to natural disasters, strikes, or acts of terrorism.
  2. Maximum Liability: The maximum liability of Viva Vibe will not exceed the amount paid by the traveller for the tour.

Governing Law

  1. Jurisdiction: These terms and conditions are governed by the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of India.

By booking a tour with Viva Vibe, travellers acknowledge that they have read, understood, and agree to be bound by these terms and conditions.